You may find the answers you need
on our Frequently Asked
Questions and Support & Services pages. Click Here for our Business hours and Holiday schedule.
Call us at 800-336-4474 and at the prompt press 4, and then select the "ResearchSoft Products" option.
Alternatively,
Click Here to Email Technical Support.
Note:
Thank you for your interest in visualization software.
RefViz is no longer available from Thomson Reuters.
Please visit www.BioWisdom.com for information about Omniviz visualization software solutions.
If you have already purchased the product,
you may use the program as long as it is compatible with your current hardware and operating system.
Please note that RefViz is not compatible with Mac OS X 10.5 or Windows Vista, or any more recent operating systems, including Windows 7 and Snow Leopard Mac OS X 10.6.
Our Commitment to You
- We do our best to answer calls promptly and to keep hold times to a minimum. If you leave us a message when our office is closed we will call you back as soon as possible – always within one business day at most.
- We will acknowledge and, when possible, resolve all inquiries within one business day. Email responses will include a contact name and case number.
- We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day.
- We strive to resolve all customer technical support issues within a maximum of five business days.
|
This page was last modified on April 29, 2010
Copyright | Privacy Policy | Terms of Use | Disclaimer
Send questions, comments, or suggestions about this page to
the
webmaster
|